Refund policy

Return and Refund Policy

Due to the perishable nature of fresh flowers and the custom-made nature of our arrangements, all sales are final once an order has entered preparation. We do not accept returns or exchanges.

Cancellations

Orders may be canceled for a full refund when the cancellation request is received at least 48 hours before the scheduled delivery or pickup time. Cancellations made less than 48 hours before the scheduled delivery or pickup are non-refundable because flowers and materials may already have been purchased or preparation may have begun.

Wedding and event orders are subject to the cancellation and refund terms stated in the applicable proposal, invoice, or service agreement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what was ordered, please email us at bloomistry.flowers@gmail.com within 12 hours of delivery or pickup. Your message must include clear photographs of the entire arrangement and the specific issue.

After reviewing the claim, Bloomistry Studio may provide a replacement, partial refund, full refund, store credit, or another appropriate resolution. The resolution will depend on the circumstances of the order.

Flower Care

Fresh flowers are sensitive to temperature, moisture, sunlight, and handling. The recipient is responsible for following the flower care instructions provided by Bloomistry Studio. We cannot offer refunds or replacements for damage caused after delivery or pickup by improper care, extreme temperatures, transportation by the customer, or other conditions outside our control.

Flower Substitutions

We make every effort to recreate the arrangement shown and preserve its overall style, color palette, size, and value. Because flower availability changes seasonally, certain flowers, greenery, wrapping, or containers may be substituted with items of equal or greater value. Substitutions will be made thoughtfully and without compromising the overall design or value of the arrangement.

Delivery Information

Refunds are not available when an order has been delivered to the address provided by the customer. Customers are responsible for providing a complete and accurate delivery address and recipient information.

Billing Errors

If a duplicate charge or confirmed billing error occurs, please contact us. Any verified overpayment will be refunded to the original payment method.