Shipping policy

LOCAL DELIVERY POLICY

DELIVERY AREA

Bloomistry Studio delivers to Avon, Farmington, West Hartford, Glastonbury, Wethersfield, Rocky Hill, Newington, Berlin, Plainville, New Britain, Southington, and Bristol. Delivery to nearby locations outside our standard service area may be available upon request.

Additional delivery charges may apply to nearby locations outside our standard service area.

SAME-DAY DELIVERY

For same-day delivery, your order must be confirmed by Bloomistry Studio by 11:00 AM Eastern Time. Placing an order online does not guarantee same-day delivery until we confirm availability.

Same-day service is subject to flower availability, design complexity, delivery capacity, destination, and successful payment.

If the exact flowers shown in the selected arrangement are unavailable, we may contact the customer to discuss an alternative design or use substitutions of equal or greater value while preserving the overall style, color palette, size, and value of the arrangement.

Orders placed after 11:00 AM Eastern Time will generally be scheduled for the next available delivery date.

PREORDERS

Advance ordering is strongly recommended, especially for large bouquets, specific flower varieties, custom designs, weddings, events, holidays, and weekend deliveries.

Because Bloomistry Studio prioritizes freshness, flowers may be purchased specifically for each order.

DELIVERY FEES

Delivery fees are calculated automatically at checkout. Please enter the complete and accurate delivery address to see the delivery fee.

Deliveries outside our standard service area, oversized arrangements, wedding or event deliveries, multiple delivery locations, and deliveries requiring special handling may be subject to additional charges.

DELIVERY WINDOWS

Our delivery windows are 9:00 AM–12:30 PM, 12:30 PM–4:00 PM, and 4:00 PM–7:30 PM Eastern Time. We do our best to deliver within your selected window, but delivery within that window and exact arrival times cannot be guaranteed.

We make every reasonable effort to deliver orders within the selected or confirmed timeframe. Delivery may be delayed by traffic, weather, road conditions, venue access, recipient availability, high order volume, or other circumstances outside our reasonable control.

If you require delivery before a specific event, ceremony, appointment, business closing time, or departure, please provide that information when placing the order. We recommend selecting a delivery time sufficiently in advance of the event.

DELIVERY INFORMATION

The customer is responsible for providing complete and accurate delivery information, including:

• Recipient’s full name;
• Complete delivery address;
• Apartment, unit, suite, room, or floor number;
• Building, gate, or access instructions;
• Recipient’s current contact information; and
• Any relevant delivery notes.

Bloomistry Studio is not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated information provided by the customer.

RECIPIENT UNAVAILABLE

If the recipient is unavailable, we may attempt to contact the customer or recipient using the information provided with the order.

When reasonably safe and appropriate, flowers may be:

• Left at the recipient’s door or another protected location;
• Left with a receptionist, concierge, front desk, security desk, coworker, neighbor, or family member; or
• Returned to Bloomistry Studio if no safe delivery option is available.

We will not leave fresh flowers outside when weather, temperature, location, or other conditions may cause damage or create a safety concern.

If an order must be returned because the recipient is unavailable, access is restricted, or no safe delivery location exists, redelivery will be subject to availability and an additional delivery fee.

The original delivery fee is non-refundable after a delivery attempt has been made.

DELIVERY TO BUSINESSES, HOSPITALS, HOTELS, SCHOOLS, AND VENUES

Deliveries to businesses, hospitals, hotels, schools, churches, restaurants, and event venues may be left with an authorized receptionist, front desk, security desk, venue coordinator, or other designated representative.

The customer is responsible for confirming that the location accepts flower deliveries and for providing any required room number, department, event name, guest name, or access instructions.

Bloomistry Studio is not responsible for delays or delivery restrictions imposed by the facility.

SUCCESSFUL DELIVERY

An order is considered successfully delivered when it has been:

• Personally accepted by the recipient;
• Accepted by another person at the delivery address;
• Accepted by an authorized receptionist, concierge, front desk, security desk, or venue representative; or
• Left in a reasonably safe location at the provided address.

Once the order has been successfully delivered, responsibility for the flowers and their proper care transfers to the recipient.

DELIVERY ONLY

All orders are delivered. Pickup is not available.

WEATHER AND UNFORESEEN CIRCUMSTANCES

Severe weather, unsafe road conditions, power outages, vehicle problems, emergencies, or other circumstances outside our reasonable control may affect delivery availability or timing.

When necessary, Bloomistry Studio may contact the customer to arrange an adjusted delivery time, alternative delivery date, replacement, store credit, or another reasonable solution.

CANCELLATIONS AND REFUNDS

Same-day orders enter preparation shortly after confirmation and are non-refundable once accepted.

Other cancellations, refunds, replacements, delivery claims, and product-quality concerns are governed by our Return and Refund Policy.

CONTACT

For delivery questions, address corrections, or special instructions, please contact us as soon as possible:

Email: bloomistry.flowers@gmail.com
Instagram: @bloomistry_studio